Welcome to the European LOTRO Support Area

We pride ourselves in giving great, reliable and efficient support to our customers and welcome your feedback regarding our support systems.

Please review the following support options and use the resource or contact information that is most appropriate to your enquiry.

Search our Knowledge Base

Browse through our extensive Knowledge Base, which contains answers to the most frequently asked questions.

Game Service News

For information on server status, game updates and release notes, please click here.

Installation and Hardware Support

Please use this e-mail address to get help with your technical issues such as hardware support. Alternatively, you may call +44 1926 816044 from outside the UK or 01926 816044 from within the UK.

Billing and Account Issues

Please use this e-mail form for any billing and account issues. Alternatively, you may call +44 20 77 00 00 90 (outside UK) and 020 77 00 00 90 inside the UK.

Abuse

Use this link to report abuse.

Code of Conduct

For further information on our code of conduct, please use this link.

Privacy Policy

For details on our privacy policy, please follow this link.

Terms of Service

To read our full terms of service, use this link.

Codemasters Online Gaming - Marketing / Community Dept

To contact our COG marketing / community dept regarding promotional opportunities contact us at cogmarketing@codemasters.com